Is Your Office Wi-Fi Actually Secure?
Set up once by whoever was holding the router, then untouched for years. In a lot of buildings it is the softest way in.
A DSM Group company
Protecting and improving your IT journey
Informed consultancy, education, expert IT management and accredited cyber security — for businesses of 10 to 2,000 users across the UK who would rather grow than firefight.
93%
of issues fixed remotely
2007
doing this since
Jo Ward
5 months ago
Jack was very quick to respond to quite a complex issue and resolved the matter quickly, efficiently and with a very professional attitude.
Nick Green
6 years ago
My business has been using Easylife IT for what must be around 10 years and I have not needed to look elsewhere in that time! As a small business we don't have IT capabilities in house and the backup service from Easylife has given us confidence knowing that our backs are covered. All issues dealt with remotely and for higher level issues the business owner will help out with friendly advice. I always feel their advice is good and charging is fair. I am a little surprised to see another review that appears to speak highly but giving a 4 star. Anyway it's definitely a 5 star from me! Highly recommended.
Jane Judd
8 years ago
After using Easylife IT for number of years, I can highly recommend them as being highly responsive on every occasion. Their support regardless of the level of problem you have is second to none where advice and guidance is always available as part of their service. They are professional, knowledgeable and always take the time to properly understand their clients needs. Fabulous team who rapidly and efficiently minimise your IT challenges. Quite simply - brilliant!
Service desk — a typical day
Mailbox migration — FinanceResolved
New starter setup — 3 devicesIn progress
Vulnerability scan — 2 patchedVMaaS
Crisis Prevention
Small issues caught before they become your morning.
Answered by
A real engineer
Accredited & certified
Chartered Institute of Information Security (CIISec) membersMicrosoft CertifiedISO/IEC 27001:2022 certified by BSIChartered Institute of Information Security (CIISec) membersMicrosoft CertifiedISO/IEC 27001:2022 certified by BSI
Why businesses move to us
Three things that push people to change IT partner
Almost every conversation we have starts with one of these.
Performance & service delivery
Tickets that sit for days, nobody owning the problem, and no way of knowing whether anyone is actually working on it.
Controlling IT costs
Surprise invoices, licences nobody uses, renewals that land without warning and no clear picture of what IT really costs.
Distraction from priorities
Directors and office managers firefighting IT instead of running the business they are actually paid to run.
Technology should carry your business — not hold it up
We started EasyLifeIT™ in 2007 because IT service delivery in this industry needed to be a great deal better. Pick up the phone and you get an engineer who can actually fix it — not a queue, not a script.
Most of our new business still comes from recommendations, which tells you more about how we work than any page on this website can. Microsoft-certified expertise runs throughout our support team, and behind us sits DSM Group, with its own UK data centre and security operation.
Support on Demand
Help when you need it, without a long contract
Built for 10–2,000 users
SMEs are what we are genuinely good at
Services
Everything your IT needs, under one roof
IT Support on Demand
Straight through to an engineer who can solve it. Around 93% of issues never need a visit.
Crisis Prevention
Monitoring, management and maintenance that stops small problems turning into crises.
Cyber Safe
Endpoint protection, web filtering, document backup and staff awareness training.
VMaaS
Vulnerability Management as a Service — scanned, prioritised, patched and reported.
SECaaS
Security as a Service — managed detection and response, SOC monitoring and compliance.
IT Director
Strategy, policy and consultancy — an experienced IT voice in the room when you plan.
Cloud & Microsoft 365
Migration, licensing and day-to-day management of the tools your team lives in.
Backup, DR & hosting
In DSM Group’s own UK green data centre and disaster recovery facility.
EasyLifeIT™ Cyber Safe
Security designed around the standards clients and insurers increasingly expect
A complete layer on top of your IT support: protection that reacts on its own, and people who know what a phishing email looks like because they have been trained on one.
Next-generation endpoint protection
Detects a threat and isolates the device before it spreads.
Web filtering
Malicious sites blocked, and whole categories blocked by choice.
Online document backup
PCs and laptops backed up as well as the server in the cupboard.
uSecure EasyLifeIT Academy
Awareness training, password monitoring, phishing simulations and user risk scores.
Security services
Two ways to close the gap a helpdesk cannot
Support keeps the lights on. These two do the security work that sits underneath it — finding what is exposed, and watching what is happening. Both are included in the Complete plan and can be added to Essential or Managed.
VMaaS
Vulnerability Management as a Service
You cannot fix what nobody is looking for. We scan, prioritise what actually matters, and tell you what to do about it.
- Internal and external scanning across the estate
- A prioritised remediation plan, not a raw report
- Cyber Essentials reporting built in
- Three levels, from external scanning to continuous
SECaaS
Security as a Service
A whole security function for businesses that will never hire one. Detection, response, training and monitoring, run for you.
- Managed detection and response
- Security awareness training for your people
- Dark web monitoring
- Three levels, with VMaaS included from the first
How it works
Three steps, and it takes days rather than months
No drawn-out procurement, and no three-month transition project.
01
Choose your plan
Pick the level of cover that matches how much of your IT you want to hand over.
02
Let’s talk
We look at what you have, what it costs you now and what needs to change first.
03
We take it on
We onboard your people and your estate, and you get your time back.
EasyLifeIT™ IT Director
The IT voice in the room, without the IT salary
In most SMEs the executive responsible for IT is not a specialist in it — usually it lands with the Finance Director. We plug that gap with a consultant or virtual IT Director: experienced business people who talk your language and complement your team.
What you get
An IT strategy that matches the business plan
Policies written for your people, not a template
Budget and renewal planning you can take to the board
Certification and audit planning, so Cyber Essentials and client due diligence are scheduled
Where we are
Peterborough based, supporting clients nationally
Around 93% of what we do is remote, so where you are matters far less than it used to. Our head office is by appointment only, and on-site work is arranged wherever it is genuinely needed.
Peterborough
Head office
The Old Hangar, Elton Road
Peterborough PE8 6NE
Head office — by appointment only
03333 22 11 00
Support opening hours
When you can reach us
Our engineers are on the phones through the working day, so you are speaking to someone who can fix it rather than leaving a message.
Monday to Friday
08:30 – 17:30
Outside those hours
Tickets can still be logged by email and will be picked up the next working day. Contracted out-of-hours support is available by arrangement.
Support plans
Pick how much you hand over
Three levels of cover, from a helpdesk behind your own IT person through to the whole estate run for you. Tell us your user count and we will put a figure against it.
Essential
Your helpdesk, sitting behind your own IT person.
Remote helpdesk, straight to an engineer
Crisis Prevention monitoring and patching
Business Class endpoint protection
Most chosen
Managed
Your day-to-day IT, run for you on a fixed monthly fee.
Everything in Essential
XDR class endpoint protection
Your people contact us directly
Microsoft 365 tenant management and quarterly reviews
Complete
Everything handled, licensing and certification included.
Everything in Managed
Microsoft 365 licensing and device document backup
Cyber Essentials readiness and certification support
VMaaS and SECaaS included
On-site visits
Everything we can do down the wire, we do down the wire.
Remote first
Around 93% of issues never need anyone on site.
On site when it counts
Hardware swaps and installs, in person.
Nationwide
Arranged wherever you are.
DSM Group
A local service with serious infrastructure behind it
EasyLifeIT™ is part of DSM Group, a UK managed IT and cyber security provider running its own green data centre and disaster recovery facility. You get the responsiveness of a local team and the resilience of a much larger one.
UK green data centre
Owned and run, not resold
Disaster recovery
Tested failover, documented
Vulnerability management
Scanned, patched, reported
Security operations
Monitoring beyond office hours
What clients say
Most of our new work arrives by recommendation
Jo Ward
5 months ago
Jack was very quick to respond to quite a complex issue and resolved the matter quickly, efficiently and with a very professional attitude.
Nick Green
6 years ago
My business has been using Easylife IT for what must be around 10 years and I have not needed to look elsewhere in that time! As a small business we don't have IT capabilities in house and the backup service from Easylife has given us confidence knowing that our backs are covered. All issues dealt with remotely and for higher level issues the business owner will help out with friendly advice. I always feel their advice is good and charging is fair. I am a little surprised to see another review that appears to speak highly but giving a 4 star. Anyway it's definitely a 5 star from me! Highly recommended.
Jane Judd
8 years ago
After using Easylife IT for number of years, I can highly recommend them as being highly responsive on every occasion. Their support regardless of the level of problem you have is second to none where advice and guidance is always available as part of their service. They are professional, knowledgeable and always take the time to properly understand their clients needs. Fabulous team who rapidly and efficiently minimise your IT challenges. Quite simply - brilliant!
Blog & resources
Plain answers to the questions we get asked
Starters and Leavers: The Process Most Businesses Don’t Have
The most common gap we find, with consequences at both ends — new people who cannot work, and former people who still can.
Passwords, Passkeys and Why the 90-Day Reset Had to Go
Most of what we were taught about passwords is now counterproductive. What changed, what good looks like, and where passkeys genuinely fit.