February 2020 - IT Support Peterborough | Norwich

Feb 20, 2020

I’m Unhappy With My IT support. What Should I Do?

By James Allison In Expert Articles, Strategy and policy Tag #ITManagement, #ITStrategy, #ITSupport, #SLA

I’m unhappy with my IT support. What should I do? In this article, I explain what to do if you outsource your IT support to a third party and things…

EasylifeIT™ Site Manager and Support. Strategy and consultancy. Security and compliance

5.0

Based on 22 reviews

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Jake Thomas

16:16 18 Jul 22

A professional and very competent service. Everything is managed beyond expectation. Highly recommended.

Anne Parrish Parrish

08:56 01 Sep 21

As ever Lindsey and the Team respond quickly and helpfully to our problem. Fully recommend!

Tom Chance

09:27 09 Mar 21

We engaged Lindsey and her team to improve our security, and implement Microsoft across our business. They did an... amazing job, and worked tirelessly and with lots of patience until things were working perfectly. Lindsey really knows her stuff, and I was so impressed by her knowledge of IT and ability to the root of issues.read more

Tamara Cooke

14:09 17 Sep 20

EasylifeIT are always able to solve our IT issues. Their support team are helpful, patient and are happy to explain... things to you if you ask. FYI I've not ticked good value as my employer pays the bill so I don't know!read more

Anthony Benton

12:13 17 Jul 20

Easylife are a great company to work with and we consider them to be a true business partner. They are rsponive,... professional and completely trustworthy. I would recommend them to anyone looking for an IT support partner.read more

Didier Jaquet

13:25 10 Jul 20

A really professional and responsive team whose practical advice is valuable for businesses like ours. We have been... with them for a number of years and I recommend them highly.read more

Sherwin Currid Sherwin Currid

08:09 10 Jul 20

Easylife IT have looked after our cloud IT systems for many years now. We continue to be very happy with the service... which is prompt and efficient. The team are very knowledgeable and stick with issues until they are fully resolved. I would have no hesitation in recommending them to others.read more

Andy Fawkes

15:26 09 Jul 20

The best it department we never had. Been there for us over 20 years , from a 1 computer business to our current size... of 150 staff with complex It and telecom needs. Knowing they are there when we need them allows me to sleep at night! Great young team there now with all of Lindseys' original professionalism and values.read more

Nick Green

10:45 09 Jul 20

My business has been using Easylife IT for what must be around 10 years and I have not needed to look elsewhere in that... time! As a small business we don't have IT capabilities in house and the backup service from Easylife has given us confidence knowing that our backs are covered. All issues dealt with remotely and for higher level issues the business owner will help out with friendly advice. I always feel their advice is good and charging is fair. I am a little surprised to see another review that appears to speak highly but giving a 4 star. Anyway it's definitely a 5 star from me! Highly recommended.read more

Jon Duncan

15:08 01 Jul 20

We have been using Easilife IT for almost 10 years. Running a business with multiple offices makes IT very important. I... simply dont have the time or knowledge to ensure things run smoothly and thats why we use Easilife IT. The clue is in the name.Lindsey and her team are our IT department and their service is exemplary..... Highly recommended.read more

Ian Stones

14:54 01 Jul 20

Server setup, 2 x VM's configured, Active Directory setup, content transferred from NAS drive and backup installed and... configured. All done remotely, professionally and painlessly, what more could you want from an IT company?read more

Mark Homer

13:37 03 Sep 18

Lindsey and the team are just Awesome. They are always available and stay on issues until they are properly sorted.... Very very happy customer.read more

Jane Judd

15:15 15 May 18

After using Easylife IT for number of years, I can highly recommend them as being highly responsive on every occasion.... Their support regardless of the level of problem you have is second to none where advice and guidance is always available as part of their service. They are professional, knowledgeable and always take the time to properly understand their clients needs. Fabulous team who rapidly and efficiently minimise your IT challenges. Quite simply - brilliant!read more

Margaret Jones

07:12 27 Apr 18

I would highly recommend Easylife IT - they are responsive, helpful and determined to solve every problem, they will... not be beaten ! They can always be relied upon (and not afraid to "think outside the box") to meet the customers requirements. They have provided over 10 years of top notch customer service for me and my team, I have never thought of even looking elsewhere....what more can I say.read more

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