If you’re like me, you will be astonished and appalled at how poor most customer service is. It often seems that technology adopted in an attempt to promote efficiency such as telephone options, voice recognition and ticketing systems actually do more harm than good! Poorly planned, it seems to conspire in preventing us from speaking to someone who can assist with a problem. You are then confronted with calls not returned and relentless chasing to compound the issue. It wastes our time and cost us all money. Not good enough!
About EasylifeIT™
Why waiting for technical support is especially frustrating
IT is unique in that the challenges arising tend to be disruptive. Our reliance upon IT irrespective of business size – start-up or long established organisation, means that if it stops then so do you. Compound this with trying to work out whether your problem is option 1, 2 or 3, logging your call and then filling time until someone calls back can seem like an age. This does of course assume your call is returned. Coupled with first line support which is frequently patchy it is little wonder that people get frustrated.
What we do differently
Established in 2007, EasylifeIT™ was born from an absolute conviction that there was huge room for improvement in our industry and we believed then (as we do now) that we can advise and service our clients to a much higher and more professional standard. We achieve this by:
- Bringing to bear years of cumulative experience to your IT project or challenge
- Accredited Cyber Essentials practioners to help secure your systems
- Using a Crisis Prevention system to stop little issues becoming big problems
- Offering “Support on Demand”
- Training even our first line staff to Microsoft Certified level
- Giving you a direct, freephone line to the engineers who can actually fix your problen
We haven’t reinvented the wheel; it’s actually a surprisingly simple formula; using technology well and ensuring our customer service and technical expertise surpass our own high level expectations.
How are we doing with it?
Our customers tell us they love it! We have seen growth of 11.3% year on year even in this difficult economic climate and 93% of our new business comes through recommendation and referral. We aren’t resting on our laurels, we continually strive to improve. We are privileged to work with some of the most exciting and innovative small and medium sized businesses in the UK; ensuring their time is invested in developing their business rather than fixing and managing their IT.
Can we help you?
Without question – yes! Whether you’re a professional working from home, a start-up business, SME or larger enterprise operating across the UK, your business needs are essentially the same when it comes to IT:
- Keep your IT running, and keep it running well
- Be there when you need us
- Maximise your productivity
- Always work in your best interests.
This is what we do. So yes; we can help you
If you would like to speak to me about your requirements then chose your preferred contact method here. I look forward to hearing from you.
Lindsey Hall
Managing Director – EasylifeIT™