About

What is CEO fraud and what can we do to avoid it?If you’re like me, you will be astonished and appalled at how poor most customer service is. It often seems that technology adopted in an attempt to promote efficiency such as telephone options, voice recognition and ticketing systems actually do more harm than good! Poorly planned, it seems to conspire in preventing us from speaking to someone who can assist with a problem. You are then confronted with calls not returned and relentless chasing to compound the issue. It wastes our time and cost us all money. Not good enough!

Why waiting for technical support is especially frustrating

IT is unique in that the challenges arising tend to be disruptive. Our reliance upon IT irrespective of business size – start-up or long established organisation, means that if it stops then so do you. Compound this with trying to work out whether your problem is option 1, 2 or 3, logging your call and then filling time until someone calls back can seem like an age. This does of course assume your call is returned. Coupled with first line support which is frequently patchy it is little wonder that people get frustrated.

What we do differently

Established in 2006, EasylifeIT™ was born from an absolute conviction that there was huge room for improvement in our industry and we believed then (as we do now) that we could service our clients to a much higher and more professional standard. We achieve this by:

  • Using a Crisis Prevention system to stop little issues becoming big problems
  • Offering “Support on Demand”
  • Training even our first line staff to Microsoft Certified level
  • Giving you a direct, freephone line to the engineers who can actually fix your problen

 

We haven’t reinvented the wheel; it’s actually a surprisingly simple formula; using technology well and ensuring our customer service and technical expertise surpass our own high level expectations.

How are we doing with it?

Our customers tell us they love it! We have seen growth of 11.3%  year on year even in this difficult economic climate and 93% of our new business comes through recommendation and referral. We aren’t resting on our laurels, we continually strive to improve. We are privileged to work with some of the most exciting and innovative small and medium sized businesses in the UK; ensuring their time is invested in developing their business rather than fixing and managing their IT.

Can we help you?

Without question – yes! Whether you’re a professional working from home, a start-up business, SME or larger enterprise operating across the UK, your business needs are essentially the same when it comes to IT:

  • Keep your IT running, and keep it running well
  • Be there when you need us
  • Maximise your productivity
  • Always work in your best interests.

This is what we do. So yes; we can help you

If you would like to speak to one of the team about your requirements, call 0800 043 9186. We look forward to hearing from you.

 

Lindsey Hall

Managing Director – EasylifeIT™

What our customers say

It’s too easy for any company to make extravagant claims for their service. At EasylifeIT™ we seek customer feedback at the end of each incident and we have included a selection of recent comments from our customers below.