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EasylifeIT is recertified for Cyber Essentials

EasylifeIT is recertified for Cyber Essentials

The process was changed in 2020 and confess it threw us a little in the beginning … but pleased to say that we have been recertified under the #CyberEssentials scheme for another year! It’s a great discipline to practice the #CyberSecurity standards you preach!

For more information on Cyber Essentials and how we can help you secure your systems and achieve it for your organisation click here

 

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Do I need to backup Office 365 data? 

Do I need to backup Office 365 data? 

Do I need to backup Office 365 data?

My Inbox has been swamped of late with vendors trying to sell me additional backup facility for Office 365, and a question I am increasingly asked by customers is .. “do we need to back up our Office 365 data?” A good question! It is a common assumption that Microsoft has this coveredand to be honest for most situations, they have. With what I know of Office 365 capabilities and being a critical part of our own setup, I have chosen not to have additional backup. That isn’t to say however that your own compliance or sense of self-preservation won’t lead you to a different decision.  I believe some vendors claims to be hyperbolic as to why you should use their backup .. some claims have some truth .. some stretch it somewhat.  

So .. here are the facts.  Read More

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System Management Technician – 1st / 2nd Line

System Management Technician – 1st / 2nd Line

System Management Technician – 1st / 2nd Line

We are currently recruiting for a System Management Technician (level one/two IT support) candidate to expand our award winning team based from our office in Peterborough.

The perfect fit

We are looking for an individual to compliment and add to the skills of our busy, dynamic IT services department. At the forefront of our business, the team is responsible for providing telephone/remote IT support to a user base of over 1200 with the propensity for onsite visits also.

Job description

  • To provide a high level of service to the business in a deadline driven environment and work to an agreed service level.
  • Maintain relationships with fellow IT staff and the business.
  • Ability to meet agreed service level and business driven deadlines.
  • Ensuring excellent and professional communication.
  • Ability to keep up on new and existing technologies
  • A team player, is punctual, positive, organised and self-motivated.
  • Has exceptional inter-personal, communication and customer service skills.
  • Takes pressure in their stride and produces excellent results.
  • Takes a calm, focused, considered and analytical approach to problem escalation situations

Experience and qualifications

  • Trouble shooting skills
  • Technical background of Windows 7/8/10 and Mac-based OS, Microsoft Office and 365
  • Experience of network & local printers.
  • Good experience of internet browser software and configuration.
  • Experience of providing support via remote control applications.
  • Understanding of the basic concepts of networking in a structured cable environment.
  • Good scheduling and time utilisation skills.
  • Experience / good understanding of desktop technologies
  • Basic AD administration

 

The candidate will need a full, clean, UK driver’s license and preferably their own vehicle.

Place of work

Although part of the Peterborough team, we are happy to discuss home working options to suit your needs and concerns

Office facilities

Under normal non-COVID conditions, the following facilities are open to you

  • Free gym
  • On-site Cafe for coffee, meals and snacks (not subsidised)
  • Pool table

 

These facilities are currently closed or limited to comply with government guidance

Reunumeration

Initially £21,000 per annum, rising to £23,000 per annum plus profit related bonus after successful probationary period and performance review (3 months)

Equal opportunities employer

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Apply now

You may apply securely here with some basic contact information and by uploading your CV. Neither your CV or your personal information is stored on our website. Closing date 20th July 2020

 

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Can I get some help with Microsoft Teams?

Can I get some help with Microsoft Teams?

Can I get some help with Microsoft Teams?

Since March 2020 and the onset of COVID19, many have adopted Microsoft Teams. In the past weeks we have received numerous “how do I?” requests from users. To answer the most common questions posed, we have collected a selection of videos below

Most of these fuctions require you to donwload the Microsoft Teams app .. which is available from both desktop and mobile here

Read More

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Honda global operations disrupted by cyber attack

Honda global operations disrupted by cyber attack

Honda global operations disrupted by cyber attack

You would be forgiven for having missed the news about Honda this week; it being buried under the politics and consequences of COVID 19, but on Tuesday 9th June it was revealed that Honda’s global operations had been hit by a cyber-attack, affecting the company’s ability to use email and access its servers. The company confirmed that work at their UK plant has been halted alongside a suspension of other operations in North America, Turkey, Italy and Japan. They lost at least a days production .. and according to the pinned Tweet @HondaCustSvc they are still having issues. Read More

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