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Category EasylifeIT Director

How should I prepare for a successful video meeting?

How should I prepare for a successful video meeting?

How should I prepare for a successful video meeting?

FORE! A technophobe has just joined the video meeting 

Before COVID-19 drove us all indoors, I enjoyed the occasional game of golf. Golf has a somewhat stuffy reputation, with some justification. It is particularly well known for its mysterious etiquette, a set of usually unwritten rules, completely separate to the technical rules of the sport but apparently almost equally important. Players are expected to observe this etiquette or face some very severe tutting and muttering. Woe betide you if you tread on the line of another player’s putt. 

Golf is very long established game, so the etiquette has had time to evolve and become part of the game’s culture. Whatever your opinion of its principles, it certainly does create a consistent level of behaviour recognisable in clubs across the world. And much of it is well intended, for example to prevent slow play and show some respect for your fellow golfers. 

Video conferencing by contrast is a very young sport. It has recently experienced an explosion in new players thanks to COVID-19 and extensive home working. People are joining clubs such as Zoom, Teams and Skype and heading off ill prepared for 18 holes. If this were a real golf club, the impact would be quite anarchic and frightening – a load of novices turning up on the first tee with little experience, dodgy equipment and dubious technique. Balls flying in all directions, a few broken windows in the clubhouse and fury in the members’ bar as etiquette disintegrates.  Read More

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What should be included in a business continuity plan?

What should be included in a business continuity plan?

What should be included in a business continuity plan?

Unpalatable, but predictable

You’ll be glad to know this isn’t another Coronavirus article. Businesses have been faced with severe threats to their survival long before anyone had heard of COVID-19 – floods, fires and other localised disruptions are not new. Pandemics do remind us however that unpalatable events can and will happen.

COVID-19 is unusual in recent history because its consequences for business have been so severe and so widely felt. And it brings into sharp focus the relationship between likelihood and impact. Once in a lifetime events are, by definition, very rare. But when they do strike the pain can be relatively high. We may be less able, or perhaps less willing (sometimes with justifiable good reason), to prepare. And – yes – let’s be honest – that justification may be that reducing the risk is prohibitively expensive and we decide therefore that it is a risk worth taking. Read More

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EasylifeIT™ IT Director – Strategy, Policy and Consultancy

EasylifeIT™ IT Director – Strategy, Policy and Consultancy

EasylifeIT™ IT Director – Strategy, Policy and Consultancy

Particularly in SMEs, the executive responsible for IT is invariably not a specialist in that field. Most typically the job falls to the Finance Director. At best that person often considers it to be a distraction, at worst a poisoned chalice.

A cost-effective alternative can be to employ a consultant or non-executive director to plug this gap. Easylife IT Director has a team of experienced business people who talk your language and can complement your team. Read More

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EasylifeIT™ Director – Strategy and consultancy

itdirectorParticularly in SMEs, the executive responsible for IT is invariably not a specialist in that field. Most typically the job falls to the Finance Director. At best that person often considers it to be a distraction, at worst a poisoned chalice.

A cost-effective alternative can be to employ a consultant or non-executive director to plug this gap. EasylifeIT™ has a team of experienced business people who talk your language and can complement your team.

Ideal for

  • Businesses who do not need a full-time senior IT specialist, but could definitely benefit from more structured guidance periodically.

Key benefits

  • Strategic overview. Recommending actions to ensure that your company’s IT objectives are aligned with your business plan.
  • Independent agent. For example, undertaking marketplace appraisals, running competitive tenders, assessing suppliers or helping you choose between bespoke or off-the-shelf software solutions.
  • Insight. A perspective on how other companies have coped with similar problems.
  • Confidence. For example, to make investment decisions.
  • Imparting knowledge. Enabling your in-house team to gain confidence so they can become more self-sufficient.
  • Supplementing the in-house team. For example, by providing short-term project management resource to deliver time critical projects.
  • On the ball. Keeping the board abreast of new legislation, such as data protection.
  • Keeping you secure. Raising the profile of emerging threats like cyber crime.
  • Helping you prepare. Planning for the the unexpected through identifying risk and developing business continuity plans to respond and recover in a crisis.

We guarantee

  • To talk to you and your team in plain English, not technical jargon

 

To find out how EasylifeIT™ Director can help you and your business, contact us today on 0800 043 9186 or email itdirector@easylifeit.com

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Deliver outstanding customer service using technology

Deliver outstanding customer service using technology

I once heard said that 60% of lost business is through “perceived indifference” on the part of the vendor. I have never been able to verify this figure, but looking back on my own dealings with various companies, I can well believe it. Hours spent listening to a recorded voice assuming me how valuable my call is, promised calls not returned and quotes that take days or weeks to arrive; usually after numerous calls to chase. I have walked away from numerous suppliers because what makes them looks bad reflects on your dealings with your own clients. “Sorry, but I am still waiting for the information” only washes for so long. Read More

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