Off the shelf or bespoke? Which type of software is right for me?
You have a business problem. You know IT could help you solve it. But you don’t know where to begin. Have you ever been in that position? The starting point…
Category Strategy and policy
Deliver outstanding customer service using technology
I once heard said that 60% of lost business is through “perceived indifference” on the part of the vendor. I have never been able to verify this figure, but looking…