When we started EasylifeIT in 2006, my business partner insisted that we had strong systems in place from day one. More than a decade on and having seen the company flourish over that period, I appreciate more than ever how sound that advice was. It’s something I’m passionate about when I work with clients because I know from my own experience that it delivers results.
You’ve had the farewell drinks. You’ve signed the ‘Good luck’ card and wished your soon to be former colleague well in their new role.
It’s unlikely the next thing you do is tell them to keep a spare set of keys for their company car and pop back any time they like to have a spin.
Let’s face it – IT policies are not the most exciting topic. Because of that reality, there are two common (but similarly futile) approaches to IT policies:
- Approach 1 – don’t bother.
- Approach 2 - Find a generic IT policy on the internet. Put a copy in the staff handbook. Hope the staff will read it.
Does this sound familiar? Don’t worry – you are far from alone if so. However, it’s still worth taking a moment to think about trying to be better than average. The good news is that it isn’t difficult or costly to make a big step forward. And it’s worth doing to help protect your business, your customers and your staff from the threat of cyber crime.
They say the customer is always right. But, was anyone really doing the Emperor any favours when they remarked how wonderful his new clothes were?
If a customer approaches me and says “We need a new system,” my first questions are often “Are you sure? Can we talk this through?” This may surprise you as it might appear to be suggesting the customer is not always right. Although it could be interpreted as being unhelpful, there is method to my madness.
You have a business problem. You know IT could help you solve it. But you don’t know where to begin. Have you ever been in that position?
The starting point is often to think about whether someone has already invented a solution that you could purchase and configure for your needs. These are often referred to as ‘off-the-shelf’ or ‘third-party’ solutions.