• Get Help

    Please enter the 6-digit code provided by your support representative:


    You will be prompted by your browser to download the file Support-LogMeInRescue.exe.

    Your Security
    • Remote sessions are sometimes recorded for traceability and training purposes.

    • You are in full control of your computer at all times.

    • You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

    Use of EasylifeIT™ Support Connection

    EasylifeIT Remote Support is for use by established clients only

  • Call us on 0800 043 9186
    • 22 Orton Enterprise Centre Bakewell Road, Peterborough. PE2 6XU

      Sales or support

      0800 043 9186
      01733 715930

      This email address is being protected from spambots. You need JavaScript enabled to view it.
      This email address is being protected from spambots. You need JavaScript enabled to view it.

    • Suite 2, Level 1, London house, 68-72 London street, Norwich, NR2 1JT.

      Sales or support

      0800 043 9186
      01603 562996

      This email address is being protected from spambots. You need JavaScript enabled to view it.
      This email address is being protected from spambots. You need JavaScript enabled to view it.

    • 22 Orton Enterprise Centre Bakewell Road, Peterborough. PE2 6XU

      Sales or support

      0800 043 9186
      01733 715930

      This email address is being protected from spambots. You need JavaScript enabled to view it.
      This email address is being protected from spambots. You need JavaScript enabled to view it.

Disaster recovery following server failure

Masteroast Coffee Company is an independently owned and operated coffee roasting and packing facility based in Peterborough which ships to distributors UK wide. Their reliance on IT for operations is considerable.

In April 2014, the server providing files and control to the labelling operation failed suddenly and catastrophically. In a busy production environment, this failure was potentially an enormous obstacle to getting orders out of the door.

Challenges

  • Restoring operations for a critical function and resurrecting the capability on a server with catastrophic hardware failure in a very short time frame.

Solution

  • Utilise a spare server chassis for recovery and reconfigure as required.

Process

  • Diagnose issue
  • Identify spare chassis
  • Swapped existing disk array into spare chassis
  • Reconfigured networking and IP addressing on new chassis to match old
  • Restore to network

Results

  • From initial flag on our monitoring system to fully operational took less than 4 hours
  • Spare server chassis plugged straight back into network with no need to reconfigure applications or label printers
  • Negligible impact on operations with no orders delayed
  • Allowed time to plan and implement a replacement server without further disruption of operations

Print Email

Strategy and consultancy

Strategy and consultancy
EasylifeIT™ Director
ConceiveIT. A bewildering array of choices; unfathomable jargon. EasylifeIT™ will talk to you in plain English. We will help you make sense of your options and give you the confidence to make good decisions

Read more

Preparation and implementation

Preparation and implementation
EasylifeIT™ Project Manager
ImplementIT. Let us plan, manage and implement the project for you, taking the weight off your shoulders while bringing years of cumulative experience to ensure its success.

Read more

IT SITE MANAGER and support

IT SITE MANAGER and support
EasylifeIT™ Site Manager
ManageIT. Few things are so disruptive to your operations as when the IT misbehaves, and a poorly maintained and managed system is much more likely to go wrong. Delegate this responsibility to easylifeIT™

Read more

IT SECURITY and Cyberessentials

IT SECURITY and Cyberessentials
EasylifeIT™ Security
SecureIT. The use of internet and email has brought enormous benefits, but also considerable risk. Every day there are cyber-attacks against companies just like yours

Read more