• Get Help

    Please enter the 6-digit code provided by your support representative:

    You will be prompted by your browser to download the file Support-LogMeInRescue.exe.

    Your Security
    • Remote sessions are sometimes recorded for traceability and training purposes.

    • You are in full control of your computer at all times.

    • You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

    Use of EasylifeIT™ Support Connection

    EasylifeIT Remote Support is for use by established clients only

EasylifeIT™ Customer Feedback Metrics (updated weekly)

feedbackpngAt the conclusion of every incident (what we refer to as a “Case”) or project, a feedback request is sent to the user. The user is asked to judge us on the following criteria on a scale on 0 to 10.
  • Please rate the quality of service you received
  • Did we meet your expectations?

The metrics resulting from this survey are refreshed at least weekly and the average of the results are detailed above for your inspection.

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  • Amanda Ashworth, QAI, Chester

    EasylifeIT is a great company. Every time I ring with a problem query, it is sorted out in no time. The staff are very pleasant and extremely helpful. Thank you so much everyone, keep up the fab standards you have, because it works and I would recommend anyone to use your brilliant services.
  • Amanda Davison Young, Davison Young Associates

    "I always recommend Easylife IT to friends and other businesses. Many thanks. Easylife is like my 5th emergency service"
  • Elisabeth Belisle. MD, PaperShrink, Peterborough

    "Thank you for taking the time to explain in detail what happened, for keeping us operational while the issue was investigated, and for the excellent communication throughout. Much appreciated"
  • FrankIe Wright. Progressive Property, Peterborough

    "The response time for this request was instantaneous and we got all the info we required in preparation for our IT Audit. Thank you"
  • Chris Rosindale. Rostech Engineering Ltd, Nth Yorkshire

    Thanks for your support today in setting up my new laptop. If this is a sample of the support efficiency I will be getting going forward then I am more than happy that I chose EasylifeIT for my IT support partner.
  • Joe Campion. Director of Quadrant Building Control. Lincoln

    EasylifeIT provide a consistently quick, friendly and competent service. Can't ask for much more when I've got computer problems.
  • Chris Easton, Baldwin and Francis, Sheffield

    A tricky issue solved very well at short notice - thanks
  • Ian Cooper. NAP Brands Ltd, Warwick

    "What we do appreciate and VALUE is that everyone at EasylifeIT go that little bit extra"
  • Stephen Weiss. Maylan Engineering, Corby

    "Superb service as usual"
  • Arthur Good. ITM Power Plc, Sheffield

    My problem resolved and was dealt with fast and efficiently. Thank you
  • Fiona Arnold. Masteroast Coffee Co, Peterborough

    "My issue was resolved quickly and with minimum disruption to my work. Always a pleasure dealing with you guys."
  • Gila Dostmohamed. COO, Cintra, Cambridge

    "This was done at very short notice, having emailed the team the previous evening after the office had closed - Thank you as usual you didnt just meet but exceeded expectations"
  • Jean Robertson. The Roe Group, Peterborough

    Brilliant as usual
  • Anna Marrison. Baldwin and Francis, Sheffield

    "Thank you Easylife IT you take the stress out of everything for us. You diarize items we need action on at future dates and then we can rest assured that you just take care of it and we don't need to give it another thought. First class service and then some."
  • Michael McCartney, The Roe Group, Peterborough

    "I do like the fact that you have the answers right away and that the issues is also resolved right away Well done team"
  • Angie Stuart. Fresh Produce Consortium, Peterborough

    "Prompt helpful efficient service as always - great to know we can rely on you"
  • Yoki Satyoko. Tinsley Bridge Group, Sheffield

    "Excellent services from each and every staff I have come across with every time I need assistance and support. Thank you!"

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