As August 2022, the old EasylifeIT Remote Support application is retired. You can recognise this retired application by the icon as below. You have likely been redirected here because you have tried to use this icon.
This has been replaced by the icon below which should also be on your desktop.
In the event that this icon is not on your desktop then please call us on 01733 715930 or email firstname.lastname@example.org to get access to the new system