I’m unhappy with my IT support. What should I do?
In this article, I explain what to do if you outsource your IT support to a third party and things aren’t going as well as they should be.
[lwptoc]
I don’t know what to ask, let alone understand the answers!
I’ve got an admission to make – IT used to be my least favourite thing at work. It all started from the shock of being given responsibility for the IT function in a very large manufacturing plant. My politics degree hadn’t covered servers, firewalls and networks. I had managerial experience but felt very uncomfortable wearing my new hat. I didn’t know what questions to ask; I wouldn’t have understood the answers even if I did.